Return & Refund policy

Giftsny.us will accept returns/exchanges of unworn clothing items with original tags and packaging if initiated within 30 days of receiving all items in your order. If it is a split package order, the date you receive the final package will be the delivery date.

All swimwear, bodysuits, intimates, jewelry, and beauty products are final sale.

Return shipping is the customer's responsibility unless it was a shipping error on Giftsny.us part.

- In case wrong size shipped from our side, return label will be sent.

- In case customer ordered a wrong size, return shipping cost + 2nd product shipping cost will be borne by customer

- In case Customer Doesn’t want product anymore – return shipping cost will be borne by customer & we will issue a store credit

- Please submit your return & exchange request via email at info@giftsny.com

- Once the return is received, a member from the Giftsny.us team will email you to confirm receipt of the item.

- After inspection for quality, a refund will be processed to your original form of payment. Please allow Giftsny.us 3-5 business days from the day we receive the returned package to process.

- You should see the refund within 2-3 business days, but times may vary depending on each bank.

To start a return, you can contact us at info@giftsny.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Cancellations

At any point, if you want to cancel your order, please send us to info@giftsny.com. We will process the refund immediately upon receiving the request in case the shipment was not processed.

You can always contact us for any return question at info@giftsny.com.